You’ve seen the advertisements, 888-Spa-Sale or Pool, Spa, BBQ Expo this weekend only at the National Western Stock Complex. Unfortunately, this “Expo” is known in the hot tub industry as the Master Spa traveling circus scam. It’s put on by a hot tub store out of far away St. Louis Park, MN with quite a bad reputation. They have a crew of commission only sales people that travel around the country and put on these “Sales”. These aggressive salespeople know that if they don’t get you now, they lose out. They are packing up and leaving town after the weekend ends. It’s now or never for them.
Upon arriving at the “expo”, the first sign that something is awry will be the fact that every single hot tub or spa is the exact same color combination from the exact same manufacturer. Their ads and website seem to imply that “Major Manufacturers and warehouses” are selling off inventory. You can save 40%-80% this weekend only!! They tell you that you are buying factory direct and save by cutting out the middle man. I recommend calling the manufacturer to verify this. Here is Master Spa’s Factory phone number: (260) 436-9100
They contract out delivery and service to independent technicians who are not actually employed with the company selling you the product and thus have no personal investment in your experience. They often charge exorbitant fees for warranty calls. The “delivery crews” know nothing about the product and as such drop the spa off and leave without any instruction. I recommend asking the sales person for a contact number of the people or company that will do delivery and service on your hot tub. Give them a call and ask a few questions, such as what exactly is included on delivery? Do they do an orientation? What are the service charges for a warranty call?
A quick glance at this company’s Better Business Bureau page, Yelp, or any other review site will give you a glimpse into the kind of treatment that you can expect.
Notice the frequent mentions of purchasing at different fairgrounds or event centers. They have been doing this for years. They’ve finely tuned their scheme and prey upon honest, unsuspecting folks who just want to relieve their aches and pains, and maybe get a good deal while they’re at it. The following are excerpts of some of their reviews and complaints:
On April 13, 2014 my husband and I attended a ‘Pool Spa and BBQ show’ in CA. (that is how it was advertised on TV) We were interested in the concept of an exercise spa and thought we were going to see many different brands of spas. The only manufacturer’s product there was Master Spa, headquartered in ID. We were met by a salesman who told us that the ‘show’ was put on by Master Spa and that buying from them “cut out the middleman”. I asked a specific question as to where a dealer/service company was located in my area. We were told that there was one in a city 7 miles from our home……..I called Master Spa to find out the address of the dealer/service company in my area. When I mentioned the city I was told they had no one in that area…..When I mentioned the ‘show’ from the previous day, the person I spoke with said that they did not put on the ‘show’, it was put on by a dealer from MN…the middleman…
…I feel this company relies on fraud to get sales…
…In researching information from other companies and dealers we found that the price was not much different then what we could have gotten one elsewhere. They are the middleman. I would recommend everyone stay away from this company unless it changes it’s business practices….
…salesman didn’t advise of contract terms on deposit and lied about receiving credit if spa wouldn’t fit. Attended traveling spa show at our local coliseum….
Attended show in Denver and bought a Master Spa. Delivered a week later, cover had forklift holes in it……Five weeks later, still waiting……
Bought a spa at an “”expo”” event from these guys. Went home and researched the product and the company and found out they are a shady business. I returned the next day to cancel the contract, but they “”refused.””
It definitely sounds tempting to “Save 40% to 80%” but if you look closely, that 40-80% discount is off MSRP which is an artificially inflated price that nobody actually sells for. The “sale” isn’t really a sale at all. You may actually end up paying more than you would for the same spa at a local dealer. Think about the costs involved with those expensive TV and radio ads. It’s very expensive to rent out the National Western Stock Complex as well. They have to pay travel expenses for all of the salesman, hotel costs, commissions…..They spend many tens of thousands of dollars just to put the show on. Maybe even $100k! Yet somehow they can sell these spas for half off and still make a profit large enough to keep traveling around the country? If you call other Master Spa dealers and ask the prices on the same models, you will likely find that it’s less expensive to purchase at a store where you will have a real, local delivery crew, as well as service technicians that are specifically trained on the product and invested in you, their customer.
It’s unfortunate that some companies use deceptive sales tactics but it doesn’t have to be this way. Here at Colorado Custom Spas we carry 5 legitimate different brands so you really can compare different major manufacturers here in our store under one roof such as Artesian Spas, Bullfrog Spas, Tuff Spas, and Tidal Fit Swim and Exercise Spas. We are also having a big hot tub sale with floor models, overstock, and “scratch and dent deals” available, though our sale goes through the entire month of May and Memorial Day weekend. There is no pressure to buy this weekend because we aren’t packing up and leaving town on Monday. Our award winning service and delivery department will provide a full tutorial and they actually care about your well-being and experience. We are here 7 days per week and our phone number is (303)HOT-TUBS. If you do a google search for “Colorado Custom Spas Reviews” or check out our BBB and Yelp pages, you will find that we have an excellent reputation for customer service and support. We practice the Golden Rule!
There are also other local hot tub stores in Denver that have a reputation for taking care of their customers too. The Denver market is a great place to shop for a hot tub. Do yourself a favor and check out some of the other fantastic hot tub stores in your area. Buy local! Support the Colorado economy. I promise that you can get just as good of a “deal” yet have a local small business owner who you can speak with face to face should a problem arise. If you do decide to do business with Colorado Custom Spas, we promise to do our absolute best to make it a pleasurable experience. You won’t have to “haggle” to get a good deal. We provide a low fair price up front. We won’t give you some artificially inflated MSRP price to make you feel like you are getting a special deal. We will however make sure that you get a fair price and great service. If for any reason we don’t live up to this promise, call or stop by the store and speak face to face with the owner or manager. We will make it right. Our reputation depends on it.